Life motto? Hard work puts you where Good Luck can find you

Greatest professional achievement? Delivering true business and people
transformation which in turn delivered better customer outcomes across multiple differing industries

Approximately how long have you lived with contact centers (as a
client, business partner, etc.)? 22 Years

What did you learn the most from? (Greatest takeaway / lesson) Truly putting your people first and the rest tends to follow… better customer results, business growth!

How do you manage stress and
prevent burnout? Not taking life or myself too seriously and
(trying..) to take time out – golfing, football

What do you do when you are not
working? Hobbies, passions, etc.? Have 2 young children, so taking them to their various after school and weekend activities and then good family walks and where time permits a round of golf